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A Study on Product Usability Evaluation and Feature Fatigue Analysis Methods for Online Product

P. Menaka

Abstract


Customers prefer to choose products with more features and capabilities initially, but after having worked with a product, they become frustrated or dissatisfied with the usability problems caused by too many features. This phenomenon is called “feature fatigue”. Clearly, customer’s dissatisfaction after use will have a negative effect on company’s long-term revenue, and the inconsistence is a big challenge for firm’s product development. In this paper the methods of usability evaluation and feature fatigue analysis are described.


Keywords


Product Usability, Feature Fatigue Analysis, Methods of Usability Evaluation, Review Mining.

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References


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